Vacancy for Community Liaison Officer at Foreign and Commonwealth Office, Abuja

Vacancy for Community Liaison Officer at Foreign and Commonwealth Office, Abuja

The British Government is an inclusive and diversity-friendly employer.  We value difference, promote equality and challenge discrimination, enhancing our organisational capability. We welcome and encourage applications from people of all backgrounds. We do not discriminate on the basis of disability, race, colour, ethnicity, gender, religion, sexual orientation, age, veteran status or other category protected by law. We promote family-friendly flexible working opportunities, where operational and security needs allow.

Job Description (Roles and Responsibilities)  
Main purpose of job:

The main purpose of the Community Liaison Officer’s job is to support and bolster a cohesive and mutually supporting wider BHC community. The successful candidate will be part of a small team advocating for and providing support to UK-based staff and families on family and community issues, primarily in the areas of arrival and departure from post, information gathering, welfare and communication.

Roles and responsibilities:

To ensure that all new arrivals (single officers, couples, families and officers on temporary duty) are welcomed and supported into the community; that advice on living in Abuja is provided in advance both proactively and on demand, and to guide new arrivals through the arrival process, including orientation and induction briefing, with due care and attention. To remain actively engaged with new arrivals by following up after a period of time to ensure that people have settled in well. Engage in information gathering and providing advice on spouse/partner employment at Post and children's education, career and training opportunities, recreational facilities, social matters and completion of DSFA Spouse and Partner Annual Employment Report. (35%)

To contribute fully and actively to a strong sense of community cohesion by ensuring that all members are encouraged to contribute and share relevant information on social events and amenities/restaurants/shops etc. To facilitate events, coordinate volunteers, and liaise/network with other missions’ CLOs and local expat groups/organisations. (35%)

Advocate for UK-based staff and dependents in addressing issues of importance with Post Management, including as their representative on the Joint Post Management Board, Post Housing Committee, and evacuation/contingency planning, and as the chief link between Post and DSFA in London.  (15%)

Resource management of CLO Imprest, book and DVD library, keeping up to date the CLO Welcome Pack, and, with Post Management, coordination of update of the Post Report.  (5%)

To maintain the UKB Spouse contact list (telephone tree) and supporting the BHC in any crisis or emergency. (5%)

Acting as a hub for community and social events, communicating these to UK – based and local staff. (5%)

  How should this be achieved?

The successful CLO needs to be approachable and sympathetic, be a good listener, discreet and able to respect confidences. CLOs may often be the first person at Post to hear of a problem and should be prepared to listen and signpost to where solutions may be obtained. The CLOs report directly into the Deputy High Commissioner, and are expected to advise her on community needs where relevant to wider management decisions.

The successful applicant will also need to be able to: 

Demonstrate the ability to prioritise well, working between teams and be able to assume responsibility for tasks with minimum supervision;
Have excellent judgement and emotional intelligence, with clear self-awareness and an understanding of verbal and non-verbal communication;
Be comfortable in possession of sensitive or personal information, and the associated need for discretion;
Observe the Foreign and Commonwealth Office’s diversity and equality policies.

Essential qualifications, skills and experience  

Previous experience of overseas postings or working within a large community

Language requirements:

Language: English

Level of language required: Fluent

Desirable qualifications, skills and experience

Required competencies  

Changing and Improving, Leading and Communicating, Collaborating and Partnering, Managing a Quality Service
Application deadline  
25 May 2018

A2 (L)

Type of Position  

Working hours per week  


Location (City)

Type of Post  
British High Commission

Starting monthly salary ()  

Start Date  
2 July 2018

Other benefits and conditions of employment  
Learning and development opportunities:

The successful applicant will be expected to do the FCO CLO Course in London soon after taking up the appointment. Other training opportunities as relevant and agreed with the Line Manager do come up.

Additional information  

This is a part time position. Normal office opening hours are 8am – 4pm, Monday - Thursday and 8am – 1pm on Friday. The job will be graded A2 (L) with a monthly starting salary of N438, 934 (based on full time) including allowances. Please note that the advertised amount will be pro-rata'd according to the number of hours agreed. Staff who are not liable to pay Nigerian tax will be subject to a 10% notional tax deduction on the basic salary. The salary will be paid in Naira. Some flexibility in the hours worked will be required, particularly when new staff arrive at post.

Please complete the application form in full as the information provided is used during screening. Please check your application carefully before you submit, as no changes can be made once submitted.
The British High Commission/Embassy will never request any payment or fees to apply for a position.
Employees recruited locally by the British High Commission in Abuja are subject to Terms and Conditions of Service according to local employment law in Nigeria.
All candidates must be legally able to work and reside in the country of the vacancy with the correct visa/work permit status or demonstrate eligibility to obtain the relevant permit.
The responsibility lies on the successful candidate to;
Obtain the relevant permit

Pay fees for the permit

Make arrangements to relocate

Meet the costs to relocation

The British High Commission does not sponsor visas/work permits except where it may be local practice to do so.