ipNX Nigeria Job Vacancy: Social Media Officer, Lagos

ipNX Nigeria Job Vacancy: Social Media Officer, Lagos Job ID   41

Department   Customer Experience & Advocacy
Function: Create and maintain ipNX presence on social media.
Reporting to: Customer Experience Analyst
Location: Lagos
Travel Frequency: Nil

Purpose of the Job 

To manage customer experience through social media network, create / maintain ipNX presence on social media sites, which includes Facebook, Twitter, Instagram and increase the overall exposure of the company.

ipNX Nigeria Job Vacancy: Social Media Officer, Lagos


Expected Key Results 

Manage customer complaints and expectations on social media platforms
Generate brand awareness
Identify trends on social media
Elicit concrete information from customers via surveys and campaigns
Identify online threats, escalations and business enquiries
Analysis/Reporting
Carry out other responsibilities as assigned


Educational Qualifications & Functional Skills:

Minimum 2.1/Upper Credit Bachelor's Degree in social sciences preferably  public relations, marketing, social media management or business communications.
Work Experience:
Minimum of 1-2 years related experience.

Other Requirements:

Strong analytically skills
Proficient use of CorelDraw
Graphic design skills
Knowledge of digital media as it relates to branding
Team player
Drive results
Cultivate Innovation
Online reputation management
Resilience
Strong communication – both verbal & written and inter-personal skills
Tact and a good sense of humor
A passion for all things digital
Hardworking  and Extremely organized
Self-motivated

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